Maine State Hosting - Maine's Affordable Web Hosting

Terms, Policies And Service Guidelines

Mainstatehosting.com provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

FURTHERMORE, these Policies, Guidelines, and Disclaimer are intended for all domains residing on Mainestatehosting.com servers.

Payments and Billing

Payment is to be made prior to the service being set up. We DO NOT send out invoices. As a courtesy, within ten days of account expiration we will indicate payments due in your helm control panel and within five days we will send an e-mail notification. If we do not receive payment within 24 hours after the account expiring, it will be deactivated.

Account Activation and Cancellation

By activating your account with Mainestatehosting.com, you are agree to these policies and disclaimer. Upon requesting an account activation, you are required to accept these policies, guidelines, and disclaimer and a copy of your acceptance is forwarded along with your activation request to be maintained within your account information.

Service may be terminated by the client at any time before the next billing year. No refunds, either full or partial, will be issued if an account is terminated by the client, except within the 14 day guarantee period.

Traffic Usage / Bandwidth

If a client exceeds plan montly bandwidth usage Mainestatehosting.com will send an email notification. If, after a week of notification of excessive bandwidth usage, and account does not purchase an account upgrade the account will be suspended.

For most websites, each plan amount is sufficient. You may keep track of your monthly bandwidth usage in your Helm control panel. Monthly bandwidth appears in the left side on the main page of Helm. All accounts may be upgraded at anytime with no setup fee.

14 Day Money Back Guarantee/Refunds

Should you become unsatisfied with our services within the first 14 days of your account activation, Mainestatehosting.com will refund your hosting cost. Setup fee is not refundable.

Client Responsibility

Use of this hosting service require a level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The client agree that he or she has the necessary knowledge to create and maintain their web space. UCE {Unsolicited Commerce Emails) - SPAM Spamming, or the sending of mass unsolicited emails, from or through this hosting service or using an email address that is maintained on the server is STRICTLY prohibited. Violators will face an immediate suspension.

Content

All services provided by Mainestatehosting.com may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Mainestatehosting.com from any claims resulting from the use of the service which damages the subscriber or any other party.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Mainestatehosting.com servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links

Pirated software
Hacker programs or archives
Warez sites
Any Site that consumes more than 20% of system resources

Mainestatehosting.com will be the sole arbiter as to what constitutes a violation of this provision.

Commercial Advertising - SPAM Email

Spamming, or the sending of unsolicited email, from a Mainestatehosting.com server or using an email address or domain that is maintained on an Mainestatehosting.com machine as reference is STRICTLY prohibited. Mainestatehosting.com will be the sole arbiter as to what constitutes a violation of this provision.

Background Running Programs

We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse

Any attempt to undermine or cause harm to a server, or customer, of Mainestatehosting.com is strictly prohibited.

Refusal of Service

We reserve the right to refuse service at our sole discretion.

All Sub-Networks, distributive hosting sites and dedicated servers of Mainestatehosting.com must adhere to the above policies.

Account Deactivations

To re-activate any account deactivated due to non-payment, we require a reactivation fee of $15.00 to be paid prior to reactivating the account.

Limitation of liability

Mainestatehosting.com shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Mainestatehosting.com servers going off-line or being unavailable for any reason whatsoever. Furthermore, Mainestatehosting.com shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Mainestatehosting.com servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Uses Policies should be referred to

abuse@mainestatehosting.com

All complaints will be investigated promptly.
Failure to follow any term or condition will be grounds for immediate
account deactivation.

Disclaimer

Mainestatehosting.com cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Mainestatehosting.com holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Mainestatehosting.com sees fit.

Notice

If you sign up for an account and do not follow our terms, no refunds will be given. We will however let you know by email before any action is taken and you will have a chance to solve the matter.

Furthermore, Mainestatehosting.com retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification. We also retain the right to increase any pricing, and make changes to our account plans without notification.

**If your account is found to contain illegal activities, illegal MP3 files, pirated software, hacker programs, warez programs, or any other illegal files, your account will be terminated immediately without notice.