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Helm Control Panel Features
At no level of Helm are any users denied the privilege of outstanding control, functions and features.
Customers are no exception. Within a customer account, several packages can be held of which each can have more than one domain. This means that a customer will only ever have to log into a single account at one location no matter how many packages or domains they may have.
Below some more of the functions and features that customers have available within their Helm account. The control panel allows these functions to be available to admins without having to log out of one account and into another.
Add/Remove
Packages
Customers are not just associated with a single package. Within Helm, a customer
can purchase as many packages from their seller as they like.
Add/Remove
Domains
Since a customer can hold more than one domain within the single account, the
added ability to just remove a domain from a package and replace with a new
one is a well sought after feature for customers.
Add/Remove
Additional Features
At any time customers can add and cancel additional features such as web statistics,
databases and much more. You can also purchase Extra Features (if offered)
to add on to your package. These can range from extra bandwidth and extra domains
to more POP3 accounts. Your package is therefore extremely flexible in terms
of what can be added and offered, and has almost unlimited scope for future
additions.
Billing
As a customer you are capable of viewing outstanding bills, settling bills
online where appropriate or viewing previous invoices.
Internal
Messaging
Customers can view internal messages from their administrators. Messages are
marked as 'Read' as soon as they are viewed so that a customer can see messages
that they have not read before. Helm will also alert you when you sign in if
you have any unread messages.
Manage
Email Accounts
Admin and customers can add, update and remove email accounts (POP3 accounts).
The number of email accounts available for a domain is set at the package level.
This means if a customer's package has more than one domain, the number of
email accounts are distributed among all the domains.
Manage
Email Forwarding
Admin and customers can add, update and remove email forwarders. Like email
accounts, email forwarders can be controlled from admin, or customer accounts.
Manage
MRAs
MRAs (Multi-Recipient Addresses) allow a customer to setup an address that
will forward to one or more email addresses. An administrator can restrict
the maximum number of recipients to ensure this feature is less likely to be
used as a mail list. This feature is dependant on the email server software
installed.
Manage
FTP Accounts
Admin and customers can add, update and remove FTP accounts. FTP accounts can
be set to have specific read and write permissions. This means a read-only
or write-only FTP account can be created at any time.
Manage
ODBC DSNs
Admin and customers can add, update and remove ODBC DSNs for MS Access, MS
Excel, MySQL (where appropriate) and MS SQL (where appropriate). Because all
database management is controlled by Helm, adding ODBC DSNs is very much straightforward.
In many cases adding a new DSN is as simple as typing the name of the DSN and
selecting the database from a list available to the customer.
Manage
Sub-Domains
Sub-domains allow users to use full host names to access subfolders within
their accounts, such as forums.mydomain.com. This is a great alternative when
the customer doesn't need email etc for the sub-domain, but just needs it for
a few webpages or files.
Manage
Domain Aliases
Domain aliases will allow a customer to have additional domains that map their
website and email for another domain. This is also a great way of arranging
a way for a customer to test out a set up before a domain is pointing to the
servers.
Manage
Shared SSL
You can set up shared SSL accounts for the customers’ domains. This will
allow your customers to provide their own scripts and ensure that they are
communicated with securely when using credit card payment forms, or when downloading
confidential information.
File
Manager
Helm provides a file manager that allows a customer to access all of their
disk space. They can browse, create, edit and move folders and documents for
their domain. This even includes a WYSIWYG editor at no extra cost.
Database
Manager
This feature provides a quick overview of the databases that are installed
for a domain. You can upload Access databases for your domain and, if offered,
MySQL and MS SQL Server databases. This feature is planned to be extended in
the future to encompass full database management online.
Statistics
Keep an eye on web site traffic generated by the domains set up in your control
panel, via at-a-glance charts which cover 24 hour and 30-day periods. Helm
also supports the integration of other statistics packages.
Manage
Your Details
Helm lets you amend your personal details at the click of a button. Change
your email address in one place, and any notifications from sellers will get
sent to it without the need for changing the address in multiple places.
Custom
Error Pages
Helm lets you specify Custom Error pages for your domains, instead of being
directed to the default error pages (such as “Page cannot be found”).
This lets you integrate your own error pages that are themed alongside your
domain.
FrontPage
Extensions
If offered, you may have the ability to install FrontPage Extensions on your
domain, which allow you to use FrontPage to publish to your domain.
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